Delivery charges are included in the price of the goods once you select your state on our website.
With most orders of goods with Paving Superstore, delivery usually takes around 2-4 working days, from the day after ordering. Occasionally some paving orders can take up to 10 days, therefore please contact us to confirm delivery schedules if you are working to a timescale. The following table is an estimation of delivery timescales from the day after ordering:
|State Code||Destination||Typical Number of Delivery Days|
All large product deliveries should be pre-booked with you by the delivery company for a day that is convenient with you. If you do not hear within a couple of days following ordering, please contact us for assistance.
The transport company will call to book in a convenient delivery day with you but delivery can be between 8am and 6pm and we will not be able to advise an exact time of delivery.
Our standard delivery service uses large 18 tonne vehicles – about the size of a large moving truck. The dimensions of the vehicle are approximately: L33' x W8.5' x H12'
In all cases, the vehicle must have clear access to your property and there must be no restrictions to prevent offloading. The goods will be unloaded from the back of the truck using a tail-gate (a platform that lowers down) and then a trolley-jack (wheeled trolley). As the pallets are rolled off the vehicle, it is very important that the ground is level and hard such as tarmacadam or concrete. Grass, compacted soil and gravel are not suitable areas for unloading. It is important to note that the goods will usually be left curb-side as the delivery company will not be able to take the large delivery vehicle onto your driveway due to the risk of damage to your property.
Please be sure to advise us in advance if you foresee any problems with the delivery as there will be costly redelivery fees if the delivery company has to make a further attempt to deliver as a result of potential problems not being reported in advance. The photographs below provide an indication to the size of vehicle used.
With large orders comprising 10 or more pallets, we will explore the option of delivering with a crane offload, if available. There is no guarantee of this option being available to your address.
We always advise you or a representative to be at home to receive the goods just in case the driver encounters any difficulties with parked cars blocking the way for example. If you are at home, this kind of problem can usually be resolved at the time. Also, some packs of paving can be heavy and it is not always possible to know in advance, especially with natural stone which can vary in weight. In these situations, it may be necessary for you to assist the driver with offloading some of the goods manually. If this will cause you any difficulty, please let us know in advance.
As a general rule, all goods will arrive as one delivery presuming they have been ordered at the same time. Occasionally exceptions to this rule will occur, however we will advise you of this in advance.
We offer a curbside delivery as standard, however the driver may be able to move the pallet closer to your property but this depends on the ease of access and is at the discretion of the driver. The hand trolley will not wheel over gravel or soft ground.